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Privacy Statement
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We are committed to providing you with the highest levels of customer service. This
includes protecting your privacy and personal information. Personal information
is information relating to an individual whose identity is apparent, or can reasonably
be ascertained, from the information or opinion provided. When you use this website,
we are committed to protecting the privacy of your personal information and and
is protected by the Privacy Act 1988. Set out below is information that we are required
to communicate to our customers.
On this page
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What information do we collect when you interact with us online
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How we collect personal information
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How we use your personal information
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Security of Information
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When we disclose your personal information
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Our relationship with third party websites
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Help us to ensure that we have accurate personal information
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Access to your personal information
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How to contact us
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What information do we collect when you interact with us online
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Personal information held by us may include your name, age, home address, telephone
or mobile phone number, email address, your MyMedicalChoices username or password.
We also hold details of your MyMedicalChoices services (including their status),
as well as certain details about your personal interests. If you choose not to provide
certain personal information (e.g. age), we may not be able to provide you with
the services you require, or the level of service on which we pride ourselves.
When you visit and browse through this website, we collect general information for
statistical and maintenance purposes that enables us to continually evaluate the
performance of this website.
This general information includes
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Your IP address.
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The user's operating system (for example Windows, Mac etc).
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The date, time and duration of your visit.
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The pages you access.
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The documents you download.
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The country from which you are visiting (as determined by the suffix of your domain
name).
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The previous site visited.
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The type of browser you use.
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ISP referring.
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The number of users visiting this website and the number of pages viewed, and
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The path taken through this website.
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MyMedicalChoices also collects the key words used when you do a search using the
Internet site search function. Keywords are also collected when you visit the My
Medical Choices site via an external search engine such as Google, Yahoo or AltaVista.
This information is not linked to any other data collected. MyMedicalChoices uses
this information to find out what people are looking for and how My Medical Choices
can improve its services.
These statistics tell the organisation how the site is being used and assist in
improving the site to make visits useful and enjoyable. This information does not
identify you personally and we will not combine it with any information in a way
where we can identify you except, in the unlikely event of an investigation, where
a law enforcement agency may exercise a warrant to inspect our service provider's
logs.
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How we collect personal information
We collect personal information in a number of ways, including:
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Directly from you, when you submit your personal details through our web sites (e.g.
when you request for quote).
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From our own records of how you use your MyMedicalChoices services.
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We will record your email address.
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We will only use your email address for the purpose for which you provided it.
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We will only use you email address for Newsletters and Event promotions from My
Medical Choices You may at any time unsubscribe from Newsletters and Event Notifications.
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We will not use your email address for any other purpose.
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We will not disclose it without your consent except where MyMedicalChoices may be
required by law to disclose certain information.
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Should you decide to use an online form, such as one used by My Medical Choices
Enquiries.
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We will record your name, email address, street address, telephone number, occupation,
company and area of interest.
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We will only use this information for the purpose for which you agreed to.
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The information will not be added to any external mailing list not controlled by
MyMedicalChoices We will not disclose this information without your consent except
where MyMedicalChoices may be required by law to disclose certain information.
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We will not disclose this information without your consent except where My Medical
Choices may be required by law to disclose certain information
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How we use your personal information
Your personal information may be used to
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Provide the services you require.
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Assist you to subscribe to our services.
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Administer and manage those services, including charging, billing and collecting
debts.
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Inform you of ways the services provided to you could be improved.
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Research and develop our services.
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Gain an understanding of your information and communication needs in order for us
to provide you with a better service, and
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MyMedicalChoices will only record your email address if you send us a message by
email or you include it in an online form. It will only be used to send you a reply
and will not be added to a mailing list or used for any other purpose without your
consent. Email addresses are stored in a secure area of the My Medical Choices system
and will only be forwarded to appropriate staff members so they can answer your
query.
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If you make a request to be added to an electronic mailing list, you will only be
added to the mailing list specified. Only your name (if supplied) and your email
address will be recorded. If you wish to change your details or be removed from
the list at any time, please follow the instructions included in any email received
through the mailing list.
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All Documentation and Photographs sent to MyMedicalChoices will be held Secured
area within MyMedicalChoices and will only be accessed by Staff and those directly
associated with arranging your medical procedures, flights, accommodation and tours.
Your personal information is that personal and will be treated with such respect.
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Security of Information
Your personal information will not be released unless the law requires or permits
it or your permission is given. We provide a secure environment and a reliable system
but you should be aware that there may be inherent risks associated with the transmission
of information via the Internet. For those who do not wish to use the Internet,
MyMedicalChoices provides alternative ways of obtaining and providing information.
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When we disclose your personal information
In order to deliver the services you require, we may disclose your personal information
to organisations outside of My Medical Choices. Your personal information is disclosed
to these organisations only in relation to us providing our services to you. These
organisations provide us with the following services:
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Travel Management.
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Specialised medical care, and
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Information Technology
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We take reasonable steps to ensure that these organisations are bound by confidentiality
and privacy obligations in relation to the protection of your personal information.
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Our relationship with third party websites
This website includes hyperlinks to a number of other websites that are included
on the basis that they contain related content. When a user clicks on a link to
another site, they leave the MyMedicalChoices website and are no longer protected
by the MyMedicalChoices online privacy statement. We recommend that you read their
privacy and security policies to understand how they deal with your personal information
online
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Access to your personal information
We take all reasonable precautions to ensure that the personal information we collect,
use and disclose is accurate, complete and up-to-date. However, the accuracy of
that information depends to a large extent on the information you provide. That's
why we recommend that you: let us know if there are any errors in your personal
information; and keep us up-to-date with changes to your personal information such
as your name or address. If you are a subscriber to one of our online products or
services, you may change your personal details by using the relevant facility on
our web sites.
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How we use your personal information
We will, at your request, provide you with access to any information which we have
collected about you through this web site in accordance with Information Privacy
Principle 6, Privacy Act 1988 (Cth). To gain access to this information you should
contact us (see details below). If you believe that any information is inaccurate,
incomplete or out of date, please contact us and we will revise the relevant information
in accordance with Information Privacy Principle 7, Privacy Act 1988 (Cth).
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How to contact us
The MyMedicalChoices contact on privacy matter is:
Ms Hemani Thukral
Phone: +61 2 8023 5149
Email: hemani@mymedicalchoices.com.au
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